Yesterday, Erin Payton wrote in, saying she would have liked to hear more about the talk from the Wynn GM, which I mentioned the other day in a post from Commonwealth’s Chairman’s Retreat. This one’s for you, Erin!
Brian Gullbrants is the general manager of both the Wynn and Encore properties in Las Vegas, which employ more than 12,000 people. Essentially, he runs a small city within a city, with thousands of residents, more thousands of customers, multiple restaurants, a casino, spas, a golf course—the list goes on and on. Not only does he have to run it all, but he has to do so at a very high service level, for a very demanding clientele. This is a tough job.