Measure Your Business Success with 3 Crucial KPIs

Posted by John Reid

November 28, 2018 at 1:30 PM

Advisors who develop a business plan are more likely to realize success—that is, if they revisit their plans and hold themselves accountable. As your firm grows, your vision for your business may change significantly, meaning your business plan will need to change, too. But a plan shouldn’t be reactive; it should help you lead the change you want to see as your firm develops—and that means it will require regular review.

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Topics: Practice Management

Make It Meaningful: The Dos and Don’ts of Giving Gifts to Clients

Posted by Kristine McManus

November 13, 2018 at 10:00 AM

There’s an old song that describes the end-of-year holidays as the most wonderful time of the year. The people in it are laughing and singing, enjoying dinners and friends, and relaxing by the fire. Somehow, they’ve completed their to-do lists so they can enjoy the season of giving stress free. It sure doesn’t sound like me—or anyone I know, for that matter. But maybe this year will be different.

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Topics: Practice Management

Jargon Check: 6 Words Advisors Should Avoid Using with Clients

Posted by Giovanna Zaffina

October 30, 2018 at 10:00 AM

When we communicate verbally with one another, we string together words to express our thoughts, opinions, and expressions. When we combine the right words in the right way, we can use storytelling to educate our clients and inspire them into action. But are there words advisors should avoid using with clients? In our industry, there is a wide vocabulary of terms and acronyms we use casually with our peers and other financial professionals (alpha and beta are a couple that come to mind). But do our clients understand these terms? Most don’t, and we shouldn’t expect them too. We need to use relatable words with which to communicate with clients.

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Topics: Practice Management

5 Strategies to Maximize Employee Engagement—and Retention

Posted by Kristen Terpstra

September 26, 2018 at 1:30 PM

With unemployment rates at historic lows, competition is fierce in the marketplace, and employers are at a risk of losing candidates—or even key employees—to competitors offering additional perks and benefits. So, it’s more important than ever for business owners to understand how they can maximize employee engagement and, therefore, retention. The good news is there are a number of small enhancements you can make—ranging from communication to professional development—that can help keep your employees happy in their roles. 

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Topics: Practice Management

Scaling the Truly Exceptional Client Experience

Posted by John Reid

September 25, 2018 at 10:00 AM

Running an efficient and profitable advisory practice, with happy, satisfied clients who refer you to their colleagues, friends, and family is the goal of financial advisors everywhere. But over time, as your practice grows, you may find that you have too many clients, leading to bandwidth issues among your staff and diluting the client experience. Or, you may not have enough ideal clients to maintain your continued trajectory, which is a different problem altogether.

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Topics: Practice Management

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