The role of information technology (IT) organizations has evolved significantly over the last 30 years. In the early days, it was just about the bits and the bytes, the boxes that performed black magic, and technical engineering. But, over time, as technology played a larger and more impactful role in the success of businesses, a realization took shape.
IT organizations have, in fact, matured into corporate change agents. And, as change central, they have developed disciplines, frameworks, and functions to support this challenging role. So, in addition to our historical core functions as technical engineers and specialists, we have things like enterprise architecture, project management, business relationship management, financial management, vendor management, technical contracting, and more.
In essence, IT has grown into a full-fledged business unit that fulfills a crucial role in a company’s progress, growth, and success. But, instead of influence these things from the traditional outside in, we influence them from the inside out. Let’s be sure that we acknowledge change management as one more core duty of IT.
In keeping with that thought, one critical area in driving change is effective and comprehensive communication. I have personally lived through and participated in a few large corporate mergers—good and bad. And I can tell you that the most noticeable factor in whether a merger went well or horribly was the quality, quantity, and content of the communications.
The Commonwealth Technology group is always striving to be more proactive and effective in our communications, both internally and externally. As Commonwealth’s change central, it is our responsibility to own the communication plan—and I can’t stress enough how important it is to our success and the successful use of our technology in the field. Everyone, management and associate alike, needs to be involved in the continual improvement of our communications, which makes listening to employee and advisor feedback essential to our success.
Like a merger, changes in technology and processes can create tremendous stress on businesses and individuals. Good communication is a great prescription for easing a technology patient’s potential pain.